Horrible Customer Service

I have never encountered such horrific customer service!! Placed an order online they split the order due to the warehouse not having stock on the other item.. the 1st item arrives its correct, the 2nd item arrived incorrect i immediately informed Shaun Wiidd, Ntombi Green and customer care 1 and 2 via email till date no reply!! please don't ever order online rather go instore and if you cant just stay away!!