DO NOT SHOP!!! If there was an option to rate this company ZERO stars,I would.

If there was an option to rate this company ZERO stars or negative for that matter, I would. I ordered and paid online, after a week I follow up on my order to which I get this response: "Hope you are well.

Our sincerest apologies, however, please be advised that we cannot fulfil your order due to a stock out, and our attempts with regards to retrieving a replacement parcel were unsuccessful. The funds have been refunded back into your account and please expect the funds to reflect within the next 14 working days.

For us to proceed with the refund process, please complete the attached document and provide us with the following documentation to process your refund:

• ID Copy

• Bank Confirmation Letter

We sincerely do apologize once again for the inconvenience caused."

Alarm bells rang when I realised that there was contradicting information on this very email. It says that my "funds have been refunded back into your account and please expect the funds to reflect within the next 14 working days." but in the same breath, it says "For us to proceed with the refund process, please complete the attached document and provide us with the following documentation to process your refund" to which I responded saying I do not feel comfortable sending my documents especially when they've confirmed to have refunded me as per their email and included my banking details regardless.

I'm yet to receive my refund. I got a call from an extremely bored sounding young lady named Ntombi who I told the same thing. I've sent numerous other emails