*DO NOT BY STEVE MADDEN IF YOU ARE LOOKING FOR QUALITY

Item: Steve Madden
Rating: 1
Author: David A

*****DO NOT BY STEVE MADDEN IF YOU ARE LOOKING FOR QUALITY****

I purchased a pair of Black Formal Shoes online. My second Steve Maddens, the first unbelievably awesome, beautiful and comfortable Navy Brogues purchased 2018. My first online clothing experience, no problem, (I thought), I had the exact size, 7.5,, just mentioned so SURELY another SM 7.5 would be correct? Not so, When they arrived, the picture and quality of leather differed, looked cheap, but thought not a 'dealbreaker'. But, they arrived, too big!!!

I phoned online, got through to Hilda at SM Woodmead, most helpful, put aside a 7. Got to the store, there it was, tried it on. Much better. Or so it seemed. However, it must be said, I did noticed a 'not so nice' hard heel, on my calf, not usually applicable to premium brands, but thought, surely it will wear in quickly: not so, Wore it to church, painful, like a cheap pair of school shoes, throughout. I thought, I would perservere. Wore them on Monday, still not the most comfortable. Wore them Thursday, Thursday evening, even worse, my feet were sore in front like a pair of ill fitting shoes, which they clearly are. Disgraceful.

*****DO NOT BY STEVE MADDEN IF YOU ARE LOOKING FOR QUALITY****

Helpful (0)

Replies (3)

David A's updateReviewer Update

23 Jul 2024, 06:51

And they are refusing any accountabiliy, "Nothing wrong with the shoes', but....cannot do anything....because....lo and behold....I have now WORN them' Haibo. Sukha Wena.

David A's update23 Jul 2024, 06:51

Reviewer Update

And they are refusing any accountabiliy, "Nothing wrong with the shoes', but....cannot do anything....because....lo and behold....I have now WORN them' Haibo. Sukha Wena.

David A's updateReviewer Update

28 Jul 2024, 06:46

Subsequent to above, it is also realised that seemingly MANY customers purchase shoes on a Once off use for and event/occasion and then try to return them. So perhapsnpartnofnmy difficulty in getting a return. However, my case being legit as previously, ultimately the area ops manager, Mnishi, did contact me, was overwhelmingly respectfully, understanding and accepting of the overall issue in m experience, offering a refund or possible exchange. In the event I returned to the Fourways Mall store where I did indeed find something more to my liking and expectation/apperent quality, for which I paid the additional difference. All told, Nekwana ultimately doliffused the situation in a most exemplary manner, and the customer walked out overall satisfied. But still a proviso, be very aware of what SM shoes you ate buying. They are CLEARLY not all of the same quality, all the top quality which I experience with my original Brogues purchased 2018, still awesome.

David A's update28 Jul 2024, 06:46

Reviewer Update

David A's updateReviewer Update

29 Jul 2024, 08:29

PS: My shoes returned were like new; i.e. no evidence of being worn etc. hence the refund; (as well as overall legitimacy of reason for requesting exchange: Quality and fit).

David A's update29 Jul 2024, 08:29

Reviewer Update

PS: My shoes returned were like new; i.e. no evidence of being worn etc. hence the refund; (as well as overall legitimacy of reason for requesting exchange: Quality and fit).