****bags

Dear Steve Madden Customer Service Team, HBGJ***YQ

I am writing to formally complain about the unacceptable and unprofessional service I have received regarding my order placed at the end of October 2025.

It has now been over two months, and I have still not received any of the items I paid for. I was repeatedly informed that there was a “logistics delay” and that delivery would take “a few more days.” Those assurances have proven to be completely false. Since then, there has been no meaningful update, no resolution, and no accountability from your company.

Despite sending multiple emails requesting a refund, I have received no response whatsoever. This lack of communication is unacceptable and reflects extremely poorly on your company. As a result of your failure to deliver, I was forced to go on vacation without the items I paid for, causing significant inconvenience and frustration.

At this point, I no longer want the order. I am demanding a full and immediate refund for all items paid for but never delivered.

If this matter is not resolved promptly, I am fully prepared to escalate this complaint to the appropriate consumer protection authorities and the ombudsman, and to pursue all other remedies available to me. I have retained records of all correspondence and payment details.

Please treat this matter with the urgency it requires. I expect written confirmation of my refund without further delay.