BAD EXPERIENCE IN STEVE MADDEN FOURWAYS MALL VERY SAD

On the 22.11.2019 i went and bought a pair of shoes ( Mischa crystal R1399.99) for my wedding which was on the (30th .11.2019) assisted by Precious Ngobeni. i wore these shoes on my wedding day and went to church with them but after church going to the car i changed shoes and had sneakers on. the heel was suddenly damaged on the bottom were it had glitters. The grass was wet at church cause few days ago before my wedding it was raining. the 5th DEC 2019 i called the shop telling them i would return the shoes that i'm not happy about . 11th DEC 2019 returned the shoes and got PRECIOUS NGOBENI AND NEO. they didn't give me much problems and explained they don't have cash at the moment and they took my numbers and promised to call me back , yet my shoes and slip i left inside the store. On the 22.11.2019 i went and bought a pair of shoes ( Mischa crystal R1399.99) for my wedding which was on the 30th .11.2019 assisted by Precious Ngobeni. i wore these shoes on my wedding day and went to church with them but after church going to the car i changed shoes and had sneakers on. the heel was messed up to the glitters it had due to the wet grass in church cause few days ago before my wedding it was raining. the 5th DEC 2019 i called the shop telling them i would return the shoe that i'm not happy about . Friday 11th DEC 2019 returned the shoes and got PRECIOUS NGOBENI AND NEO. they didn't give me much problems and explained they don't have cash at the moment and they took my numbers and promised to call me back , yet my shoes and slip i left inside the store and i understood the procedure. The day went by but i didn't receive any call from the store. 12 DEC 2019 around 11 am i called the store luckily Precious (the sales lady)answered the phone explained to her i am going away with my husband and i can't come to the store , we leaving at 19:00 pm at night that was Thursday and she said she remembered me and will escalate the matter cause they don't have cash currently and will call me later. I did not get any call till i called back around 16:50 pm and Sibongile (sales lady again) told me Precious knocked off at 13:00 - 14:00 pm. 17:57 pm i called again spoke to Neo and sounded surprised promised to call back after talking to her regional manager but yet again she didn't call as well. 13th DEC 2019 Friday i called the store again . I AM SO DISAPPOINTED ON THIS POOR SERVICE. never have i had such bad experience and i would never go back to that store or recommend anyone going there.. Friday i kept calling no one answered till i got a text message on my phone immediately when i dropped due to no answer(text from a cell) Neo from he store texted telling me she's starting her shift at 14:00pm and would call me when in store. i called the store again no answer till they finally picked up. i don't understand why would a customer RUN around and waste airtime and their energy to the shop cause 1 should be doing other things besides them. this is my money and i need to beg the store... no no no it's totally UNACCEPTABLE. WORSE SAME FRIDAY i called later the store telling them i am sending someone to collect my money since i'm out of the province and when Sibongile spoke to me was really UNACCEPTABLE AND DROVE ME INSANE . HOW ON EARTH DO YOU SPEAK TO A CUSTOMER SAYING "WHO ARE YOU SENDING TO COLLECT YOUR MONEY WIT DEMANDING VOICE"WHEN I AS A CUSTOMER KEPT ASKING WHO AM I SPEAKING TOO , CAUSE THE STORE HAS FINALLY CALLED ME CAUSE I SAID I'LL BE SENDING SOMEONE THERE. YOU CAN'T CALL ME ON MY CELL AND REFUSE TO SAY YOUR NAME AND REPEATEDLY FORCING ME TO SAY WHO I AM SENDING AND YOU DON'T WANT TO SAY WHO THE HACK ARE YOU .I even told Sibongile to never talk such with anyone cause it is RUDE and told them all i am escalating this. My day was ruined by the store cause i was busy demanding my money from the store.

i am not happy and truly DISAPPOINTED BY THE POOR SERVICE.