Bad customer service

Purchased a shoe in Dec 2024, wore the shoe 3/4 times and the shoe got damaged. Went into store for an exchange and was told about how I need to first email the customer service first for an evaluation and approval for an exchange, went back home wrote them an email on the 26th of April received a reply on the 3rd of May that my pictures were taken for damage evaluation. Then sat again waiting for their reply up until I sent them a follow up email on the 20th of May, which they rep**** on the same day that my exchange was approved and was asked which store will I be able to go to; sent them another email on the 20th & 23rd of May of which store is closest to me and also asked if I can exchange to the same shoe as the store assistants said I couldn’t exchange for the same pair when I first went into store( 26th April) and also to find what I need to take along as O am tired of the back and forth for just an exchange.

And I still haven’t gotten a reply, please reply to our emails and specify everything on your store exchange policy so that we can know what we are getting ourselves into when purchasing your products. Rather then being turned away at the store for just an exchange we use money to get there.

You should also train your Area Managers how to handle and talk to clients as I am not pleased with how your Area Manager Kgatlhiso or Phodiso spoke to me.