Bad Service at the Hospital

You can't lay a complaint at the hospital regarding the bad attitude of the staff and/or bad service, because the Complaints Manager never answers her phone and she seems to be the only person in the office as that number rings forever,You can call every hour, the whole day, the whole week, but you will never find the person responsible for handling Complaints.The Call Centre are equally ***********, as they only refer you back to the same person and won't give any alternate person to speak to, neither would they provide you with their email addresses.I'm of the opinion that it is a deliberate attempt by management to frustrate the public and let the bad service slide.Because they assume that the public won't have the fortitude to pursue a matter, due to them having a dysfunctional Complaints Department.They are protecting their wayward staff and letting them rule with impunity.How many other members of the public are going through the same issues, but do not having the stomach to persevere?What the point is of having a Complaints Department, which is not functioning and why only one person is running the whole hospital's issues, without any assistance.Why doesn't the rest of manag