HE
Henk E

1 reviews | Active since Apr 2012

09 Jul 2024, 14:14

Great international relocator if you don't mind unexpected extra costs.

Based on positive reviews, we requested Sterdts (PTY) LTD to transport our household belongings from Cape Town to Spain. The commercial department of Sterdts responded fast and accurate on our request and questions. That was until we complained. Then they started hiding behind their logistical department. That department forgot to book a container for our relocation. As a result they had to use another liner that shipped the container with our goods from Cape Town to Spain via SINGAPORE. For this ‘service’ they charged ZAR 22.000 above the originally agreed price and the total transfer time increased from a planned 4-5 weeks to 13 weeks. To ensure payment, our goods were held ransom. Only after all extra charges were paid, the goods were delivered with (a lot of) minor damage.

So if you want your goods to arrive at their final destination in fair condition and don’t mind a lot of unexpected and unnecessary extra costs, Sterdts is the company to go to.

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Replies (1)
Sterdts
Sterdts's reply10 Dec 2024, 16:18
Official
Hi Henk, we are sorry to see your review, especially seeing as we discussed these matters on email, which as you know full well is not as you are portraying same. We explained everything and even issued a credit on some of the additional expenses, but it seems like you've chosen to misrepresent the situation, so we would hereby publicly like to make a full transcript available to any person who would like to have more detail on what transpired (like the delivery address being in a restricted delivery area etc.). Please simply send us an email referencing this review and we'll supply all the required info accordingly.