STEPP INSURANCE

************* Broker

Warning: Broker Stephen assured me a specific procedure would be covered after the 12-month waiting period. BestMed confirmed (with evidence) the plan never covered that procedure. Stephen did not obtain written confirmation. I am left without support and must wait until November to upgrade my plan. Fact: I requested coverage for one specific procedure and was told by broker Stephen it would be covered after 12 months. BestMed later provided proof the scheme never covered it. Stephen never secured written confirmation. Now I must wait until November to correct the policy. Notice to others: Broker Stephen verbally guaranteed coverage for a defined procedure post 12-month waiting period. BestMed’s documentation shows the policy never included that procedure. No written confirmation was obtained by Stephen. I remain without coverage and cannot upgrade until November. Unbiased summary: I asked Stephen to confirm coverage for a single procedure. He assured me it would be covered after the 12-month wait. BestMed’s records prove otherwise. Stephen failed to get written proof. I’m left waiting until November to fix the plan. Caution: Stephen sold me a BestMed scheme he said would cover a specific procedure after 12 months. BestMed’s evidence shows the procedure is not covered. Stephen did not secure written confirmation, leaving me without coverage and unable to upgrade until November.