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Dave S

1 reviews | Active since Sept 2024

02 Oct 2024, 13:04

Wendy Knowler to our rescue

Since posting my review last week, Stephan Weltz & Co. has not bothered to respond either to apologize for the delayed payment of what I consider to be a substantial sum, or to deny the contents of my review (which they certainly wouldn't be able to do) or anything else. However, in addition to my review, at the same time I reported my experience to Ms Wendy Knowler, renown Consumer Journalist. She immediately took the matter up with Stephan Welts & Co, and low and behold I immediately received payment of the long outstanding capital amount plus two amounts of interest one dating back to their March 2024 auction. Thank you Wendy Knowler for your assistance in resolving this for me. Much appreciated. That will certainly be the very last time I deal with Stephan Weltz & Co. as their contractual obligations have little or no meaning. That will be

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Replies (1)
Stephan Welz & CO.
Stephan Welz & CO.'s reply02 Oct 2024, 15:00
Official
 Hi Dave  Thank you for taking the time to post your honest review . We can only apologise for your ill treatment and assure you none of it was intended and agree it is unacceptable .  We have never not paid a client and do our best to manage each client and their expectations, and we do pay interest if we pay late, and our T/Cs have been updated accordingly. We are responsible for the client’s goods weather sold or in the unlikely event broken, lost or ****** and do our best to give accurate evaluations and in the event an item goes unsold we make sure the item is kept safe and secure until it is     reoffered on a future auction.  If you are more comfortable not to use us again, I completely understand but we can assure you we will do our best in the future to prove ourselves as our business settles down in our new premises both in Johannesburg and Cape Town .  Thanks again 
Laurence