DZ
Dr Z
1 reviews | Active since Jan 2022
15 Jan 2024, 16:12
Stephan Welz & Co DO NOT PAY SELLERS
Stay away from this auction house you will not get paid for your consigned items . To date 3 others ( including myself) have posted on Google, hellopeter and Facebook the same story. All seem to be owed similar amounts well over R100,000 Laurence Friedman, Admin, responds with fairy stories of having issues since November and promises that funds will reflect next day. We have as per another review handed them over to our attorneys. This is tantamount to theft...
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Stephan Welz & CO.'s replyOfficial
19 Jan 2024, 09:53 Dear Dr Zuck,
We appreciate you taking the time to share your concerns, and we sincerely apologize for any inconvenience you've experienced. It is disheartening to hear about your dissatisfaction with our services, and we understand the frustration caused by delays in payment.
We want to assure you that we take these matters seriously, and we are actively working to address the issues you and others have raised. Our team has been facing challenges since November, as Laurence Friedman, our Group Manager, mentioned. However, we understand that this does not excuse the delays you've experienced.
Please know that we are committed to resolving this matter promptly and have escalated it within our organization. We understand the gravity of the situation, and we want to assure you that steps are being taken to expedite the payment process. We understand the importance of trust in our industry, and we are actively working to rebuild and maintain it.
We can also confirm that we did release payment to you on the 16th of January 2024.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to rectify the situation.
Sincerely,
Stephan Welz & Co.
We appreciate you taking the time to share your concerns, and we sincerely apologize for any inconvenience you've experienced. It is disheartening to hear about your dissatisfaction with our services, and we understand the frustration caused by delays in payment.
We want to assure you that we take these matters seriously, and we are actively working to address the issues you and others have raised. Our team has been facing challenges since November, as Laurence Friedman, our Group Manager, mentioned. However, we understand that this does not excuse the delays you've experienced.
Please know that we are committed to resolving this matter promptly and have escalated it within our organization. We understand the gravity of the situation, and we want to assure you that steps are being taken to expedite the payment process. We understand the importance of trust in our industry, and we are actively working to rebuild and maintain it.
We can also confirm that we did release payment to you on the 16th of January 2024.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to rectify the situation.
Sincerely,
Stephan Welz & Co.
Stephan Welz & CO.'s reply19 Jan 2024, 09:53
Official
Dear Dr Zuck,
We appreciate you taking the time to share your concerns, and we sincerely apologize for any inconvenience you've experienced. It is disheartening to hear about your dissatisfaction with our services, and we understand the frustration caused by delays in payment.
We want to assure you that we take these matters seriously, and we are actively working to address the issues you and others have raised. Our team has been facing challenges since November, as Laurence Friedman, our Group Manager, mentioned. However, we understand that this does not excuse the delays you've experienced.
Please know that we are committed to resolving this matter promptly and have escalated it within our organization. We understand the gravity of the situation, and we want to assure you that steps are being taken to expedite the payment process. We understand the importance of trust in our industry, and we are actively working to rebuild and maintain it.
We can also confirm that we did release payment to you on the 16th of January 2024.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to rectify the situation.
Sincerely,
Stephan Welz & Co.
We appreciate you taking the time to share your concerns, and we sincerely apologize for any inconvenience you've experienced. It is disheartening to hear about your dissatisfaction with our services, and we understand the frustration caused by delays in payment.
We want to assure you that we take these matters seriously, and we are actively working to address the issues you and others have raised. Our team has been facing challenges since November, as Laurence Friedman, our Group Manager, mentioned. However, we understand that this does not excuse the delays you've experienced.
Please know that we are committed to resolving this matter promptly and have escalated it within our organization. We understand the gravity of the situation, and we want to assure you that steps are being taken to expedite the payment process. We understand the importance of trust in our industry, and we are actively working to rebuild and maintain it.
We can also confirm that we did release payment to you on the 16th of January 2024.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to rectify the situation.
Sincerely,
Stephan Welz & Co.