ML
Monica L
1 reviews | Active since Mar 2015
20 Jun 2025, 07:40
Incorrect and overdue payment
We put items up for auction with Stephan Welz which took place in April. The items were sold in the April auction. We had to follow up over 4 times to make sure they paid us the earnings from the items. After receiving the statement only in May, the wrong commission amount was stated. We asked them to rectify the commission, which they said they would do. The wrong amount was paid to us now only on 20 July, which included the incorrect commission amount. They still owe us over R10 000. This process took more than two months and many follow ups from our side and still we have not been paid the correct amount.
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Replies (3)
Stephan Welz & CO.'s replyOfficial
20 Jun 2025, 10:03Hi MonicaThanks for taking time to post this review .We have no record of earrings, but we consigned 3 medallions from your husband, and they were placed on the auction at the end of April 2025An advance was paid before the consignment of R50.000. .After the sale, the sellers post sale was sent automatically by the system 7 days after the auction .We only received notification this morning at 07:32 today that the incorrect amount was paid across , please accept our apologies for that .We have paid across the difference of R21976-50 and have sent the corrected post sale advise for your attention to the e mail address provided .Thanks for your trust and supportKind regardsLaurence
Stephan Welz & CO.'s reply20 Jun 2025, 10:03
Official
Hi MonicaThanks for taking time to post this review .We have no record of earrings, but we consigned 3 medallions from your husband, and they were placed on the auction at the end of April 2025An advance was paid before the consignment of R50.000. .After the sale, the sellers post sale was sent automatically by the system 7 days after the auction .We only received notification this morning at 07:32 today that the incorrect amount was paid across , please accept our apologies for that .We have paid across the difference of R21976-50 and have sent the corrected post sale advise for your attention to the e mail address provided .Thanks for your trust and supportKind regardsLaurence
ML
Monica L's updateReviewer Update
20 Jun 2025, 11:40Thank you for the feedback. If you read my review carefully, you will see that I don't mention anything about earrings. I chose not to disclose the medallions for privacy reasons. The incorrect amount was never supposed to be paid, because we confirmed the correction of the commission rate with you on 6 May, after you had sent us an incorrect statement. We only received the corrected statement today, over a month later. The lack of communication from your side has caused us to have to keep on following up with you. If you had proactively communicated with us and kept us updated, we would have had a good experience. It is frustrating that we have to post a negative review on this platform in order to receive proper communication and prompt services.
ML
Monica L's update20 Jun 2025, 11:40
Reviewer Update
Thank you for the feedback. If you read my review carefully, you will see that I don't mention anything about earrings. I chose not to disclose the medallions for privacy reasons. The incorrect amount was never supposed to be paid, because we confirmed the correction of the commission rate with you on 6 May, after you had sent us an incorrect statement. We only received the corrected statement today, over a month later. The lack of communication from your side has caused us to have to keep on following up with you. If you had proactively communicated with us and kept us updated, we would have had a good experience. It is frustrating that we have to post a negative review on this platform in order to receive proper communication and prompt services.
Stephan Welz & CO.'s replyOfficial
20 Jun 2025, 13:32Dear Monica Your comments are noted and appreciated . Kind regardsLaurence
Stephan Welz & CO.'s reply20 Jun 2025, 13:32
Official
Dear Monica Your comments are noted and appreciated . Kind regardsLaurence