JL
Jaclyn L
1 reviews | Active since Feb 2024
02 Feb 2024, 23:21
Be very careful
Be very careful of this auction house. They sold items worth over R100 000 in June 2023 and I have still not been paid. They ignore all forms of communication, including letters of demand from my attorney. I have had personal promises of payment from various staff members, including CEO Laurence Friedman and still have haven't received a thing. There is something seriously wrong in this business at present. They lack professionalism and are eroding any reputation they have left through a lack of accountability. Their business relies on trust and they have unfortunately completely lost mine.
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Replies (1)Stephan Welz & CO.'s replyOfficial
07 Feb 2024, 21:32Dear Jaclyn,
Please accept our sincere apologies for the delay in your payment which was executed today.
There is no excuse for this, and I fully appreciate your frustration.
If we have lost you as a loyal client we understand.
Talk is cheap, and actions count, and we would be grateful for a second chance.
Thank you kindly,
Laurence Friedman
Stephan Welz & CO.'s reply07 Feb 2024, 21:32
Official
Dear Jaclyn,
Please accept our sincere apologies for the delay in your payment which was executed today.
There is no excuse for this, and I fully appreciate your frustration.
If we have lost you as a loyal client we understand.
Talk is cheap, and actions count, and we would be grateful for a second chance.
Thank you kindly,
Laurence Friedman
