JL
Jaclyn L

1 reviews | Active since Feb 2024

02 Feb 2024, 23:21

Be very careful

Be very careful of this auction house. They sold items worth over R100 000 in June 2023 and I have still not been paid. They ignore all forms of communication, including letters of demand from my attorney. I have had personal promises of payment from various staff members, including CEO Laurence Friedman and still have haven't received a thing. There is something seriously wrong in this business at present. They lack professionalism and are eroding any reputation they have left through a lack of accountability. Their business relies on trust and they have unfortunately completely lost mine.

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Replies (1)
Stephan Welz & CO.
Stephan Welz & CO.'s reply07 Feb 2024, 21:32
Official
 
Dear Jaclyn,
 
Please accept our sincere apologies for the delay in your payment which was executed today. 
There is no excuse for this, and I fully appreciate your frustration. 
If we have lost you as a loyal client we understand. 
Talk is cheap, and actions count, and we would be grateful for a second chance. 
 
Thank you kindly, 
 
Laurence Friedman