Not receiving my money back.

Returned my order as it was incorrectly advertised (something I complained about previously but the online shop description was never changed despite their supplier changing the product). Confirmed bank account details on 02/02/2022 and was told that it would take up to 7 working days to show up. Followed up on 14/02 and was told it had been escalated. Followed up again 16/02 and just received automated email saying that if my inquiry is about an order they will try to get back the same day. Seems, if it is with regards to a credit they will never respond.