WD
Waldo D
1 reviews | Active since Mar 2015
04 May 2022, 21:18
No response and being ignored on refund
Placed an order 8322, 18 April. On 24 April requested update - no response. On 26 April Requested cancellation- no response. On 30 April Requested refund update - no response. Sent whatssapp 3 may - read - no response. All I want is a update of the refund. I have sent multiple emails and whatssapp, have all of them. Seems they will not respond not help a client.
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Step Building Supplies's replyOfficial
19 Jul 2022, 02:44Our Order timeline record shows that there's been engagement with the customer on the following dates:
April 18 and 30
May 5, 9 & 19
Then the internal process of refund ensued which was concluded with payment to customer Mr. Waldo on 19th May. This was within 10-working days from receiving all relevant documentation from Mr. Waldo in line with our Refund procedure.
It's unfortunate that Mr Waldo D feels the way he did - albeit facts on the table.
We will continue to strive to do better and more.
Much appreciated,
Molebatsi Letswalo - Sales Management @STEP.
April 18 and 30
May 5, 9 & 19
Then the internal process of refund ensued which was concluded with payment to customer Mr. Waldo on 19th May. This was within 10-working days from receiving all relevant documentation from Mr. Waldo in line with our Refund procedure.
It's unfortunate that Mr Waldo D feels the way he did - albeit facts on the table.
We will continue to strive to do better and more.
Much appreciated,
Molebatsi Letswalo - Sales Management @STEP.
Step Building Supplies's reply19 Jul 2022, 02:44
Official
Our Order timeline record shows that there's been engagement with the customer on the following dates:
April 18 and 30
May 5, 9 & 19
Then the internal process of refund ensued which was concluded with payment to customer Mr. Waldo on 19th May. This was within 10-working days from receiving all relevant documentation from Mr. Waldo in line with our Refund procedure.
It's unfortunate that Mr Waldo D feels the way he did - albeit facts on the table.
We will continue to strive to do better and more.
Much appreciated,
Molebatsi Letswalo - Sales Management @STEP.
April 18 and 30
May 5, 9 & 19
Then the internal process of refund ensued which was concluded with payment to customer Mr. Waldo on 19th May. This was within 10-working days from receiving all relevant documentation from Mr. Waldo in line with our Refund procedure.
It's unfortunate that Mr Waldo D feels the way he did - albeit facts on the table.
We will continue to strive to do better and more.
Much appreciated,
Molebatsi Letswalo - Sales Management @STEP.