JW
Jacques W
1 reviews | Active since Jul 2011
17 Oct 2022, 22:07
Have not come across this poor service in a VERY long time!! Did they disappear with my money!?
Worst company ever to deal with. Placed an online order of items listed as "Fast Delivery: 3-5 Working Days". It is now 11 days later and no sign of my order or any replies to my enquiries. Only thing that did happen is that the items has since been removed from the website. ORDER #9758
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Replies (1)
Step Building Supplies's replyOfficial
19 Oct 2022, 14:34Greetings Jacques.
STEP is now about five (5) years in operation. Its our intention to grow. A feedback like your breaks our hearts. Nonetheless understandable. As you have been told - your product has gone obsolete and the team has frantically tried to source from our alternative suppliers. This the information that unfortunately did not reach you in time.
Your refund form is received and will be processed and refunded to the bank detail you provided.
Please give us a second chance to prove that the more than 14k customers we served successfully with joy is not by chance.
Once again our apologies to have not kept you in the loop.
Thanks kindly
MOLEBATšI
STEP is now about five (5) years in operation. Its our intention to grow. A feedback like your breaks our hearts. Nonetheless understandable. As you have been told - your product has gone obsolete and the team has frantically tried to source from our alternative suppliers. This the information that unfortunately did not reach you in time.
Your refund form is received and will be processed and refunded to the bank detail you provided.
Please give us a second chance to prove that the more than 14k customers we served successfully with joy is not by chance.
Once again our apologies to have not kept you in the loop.
Thanks kindly
MOLEBATšI
Step Building Supplies's reply19 Oct 2022, 14:34
Official
Greetings Jacques.
STEP is now about five (5) years in operation. Its our intention to grow. A feedback like your breaks our hearts. Nonetheless understandable. As you have been told - your product has gone obsolete and the team has frantically tried to source from our alternative suppliers. This the information that unfortunately did not reach you in time.
Your refund form is received and will be processed and refunded to the bank detail you provided.
Please give us a second chance to prove that the more than 14k customers we served successfully with joy is not by chance.
Once again our apologies to have not kept you in the loop.
Thanks kindly
MOLEBATšI
STEP is now about five (5) years in operation. Its our intention to grow. A feedback like your breaks our hearts. Nonetheless understandable. As you have been told - your product has gone obsolete and the team has frantically tried to source from our alternative suppliers. This the information that unfortunately did not reach you in time.
Your refund form is received and will be processed and refunded to the bank detail you provided.
Please give us a second chance to prove that the more than 14k customers we served successfully with joy is not by chance.
Once again our apologies to have not kept you in the loop.
Thanks kindly
MOLEBATšI