ER
Erla R
1 reviews | Active since Nov 2017
04 Jan 2022, 12:13
Company still in business??
Placed an order on 24 December 2021. It did say that deliveries would be a bit slower than usual over the festive season and normally they ship within a few days.
I have tried calling all their extensions between Xmas and New Year and on 04/01/2021 but no-one picks up.
If you are an online shop, you make sure you communicate your availability correctly and honestly.
Have not received any reaction on FB Messenger either.
Or are they still in business????
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Replies (1)
Step Building Supplies's replyOfficial
04 Feb 2022, 18:02 Greetings Erla,
This order was your second with us thanks for your support.
We had automated messages and had also notified our clients with pending fulfillment that between Christmas and 3rd January the office will not be in operation.
If this missed you we apologize.
I'm pleased that there's now flow of engagement between us concluding your order return (refund).
We will look edify methods of communication during times like Christmas and even look at resourcing ourselves better for such period.
Much appreciated,
Molebatši L. Letswalo
MD, Managing Director
STEP Building Supplies
Tellephone: *** | *** (WhatsApp)
eMail: ***
This order was your second with us thanks for your support.
We had automated messages and had also notified our clients with pending fulfillment that between Christmas and 3rd January the office will not be in operation.
If this missed you we apologize.
I'm pleased that there's now flow of engagement between us concluding your order return (refund).
We will look edify methods of communication during times like Christmas and even look at resourcing ourselves better for such period.
Much appreciated,
Molebatši L. Letswalo
MD, Managing Director
STEP Building Supplies
Tellephone: *** | *** (WhatsApp)
eMail: ***
Step Building Supplies's reply04 Feb 2022, 18:02
Official
Greetings Erla,
This order was your second with us thanks for your support.
We had automated messages and had also notified our clients with pending fulfillment that between Christmas and 3rd January the office will not be in operation.
If this missed you we apologize.
I'm pleased that there's now flow of engagement between us concluding your order return (refund).
We will look edify methods of communication during times like Christmas and even look at resourcing ourselves better for such period.
Much appreciated,
Molebatši L. Letswalo
MD, Managing Director
STEP Building Supplies
Tellephone: *** | *** (WhatsApp)
eMail: ***
This order was your second with us thanks for your support.
We had automated messages and had also notified our clients with pending fulfillment that between Christmas and 3rd January the office will not be in operation.
If this missed you we apologize.
I'm pleased that there's now flow of engagement between us concluding your order return (refund).
We will look edify methods of communication during times like Christmas and even look at resourcing ourselves better for such period.
Much appreciated,
Molebatši L. Letswalo
MD, Managing Director
STEP Building Supplies
Tellephone: *** | *** (WhatsApp)
eMail: ***