Poor Service Stellenbosch Municipality

I am very sorry today to report that all is not well at Stellenbosch licencing department. I had to visit 7 times to complete four transactions. The root of the problems seems to be poor training and poor communication. People at different counters give different instructions resulting in visits with the wrong documents. Attitude of specially the cashiers are apalling and they clearly does not understand that the people visiting their offices are their clients and actually pay their salaries. I tried to work through the Supervisor but to no avail. I suggest this office makes checklists available per transaction as to what type of documentation will be neccessary and acceptable to both the information desk and the cashiers. Regards