No accountability, shameful customer service.

Citroen recall | no recourse for not being “recalled” by Citroen SA / Stellantis. Sitting with engine damage (7 weeks in with no courtesy car) due to “no contact to clients for dangerous recalls” and shocking service from customer care for Citroen SA / Stellantis. No responsibility or accountability has been taken by Citroen SA for this recall which subsequently damages the cars engine. Fantastic cars, but do not purchase in SA. Client service and accountability is non-existent. We were strung along for over 7 weeks, between the garage and head office, of which I escalated the issue and with much time wasted - to no avail. We were promised things that did not materialise. Delaying tactics and changing the goal posts was the only communication that resulted from this horrific encounter with this company. When I asked to see documents / fine print and the legitimacy of what I was told - I was ignored on all occasions and no evidence has ever been sent through verifying their claims. Internationally this is documented online as the responsibility of Citroen (SA) to contact clients for recalls. Sadly, this international standard does not apply in SA with this company and they treat their clients in a shameful manner.