Useless service - order never arrived
Published by enterdreamspace on Jan 4, 2017

Useless service - order never arrived

Placed an online order at Steers Knysna, the order was accepted at 6:57PM.  After waiting an hour and a half, phone the branch who said order was on its way.  Order didn't arrive.  After 2 hours phoned again and suddenly the incompetent manager couldn't give any answers as to what happened to the order.   Absolutely appalling useless service to the highest degree.  I WILL NEVER buy anything from Steers ever again, and neither should any of you.  The overall service rating of 22% on hellopeter at the time of this review speaks for itself.


1 month ago
Official business reply:

 Thank you very much for taking the time to report your experience with our Knysna branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager.  We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction. 

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments. 

Kind Regards,

The Steers Team

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