Sour end to a good car purchase experience with Steering Auto Benoni

We bought a Kia Rio through them in October 2019 as they were an Inspecta Car franchise and had decent reviews on various platforms. Upon purchase, we were asked by the salesman to please get the car serviced at Kia as it was a month overdue and would void the remaining warranty. He advised that they would refund us the service cost.

It has now been nearly 6 months and several calls, emails. and promises from two different salesmen that it would get paid to us. I am still waiting despite being promised over the phone that it has been submitted for payment and raised with the dealer principle - the same story as given by the previous salesman.

To add to the frustration, the original salesman was promising that it was in progress only for me to find out that he was no longer working for them as of early January - even after he had left he spoke to me as if he was working there.

I am still waiting for Haroun from Steering Auto to return my calls and emails. This is no longer about the money and about the principle of being consistently **** to by a supposedly reputable and "original InspectaCar franchise". They are clearly not the same Inspecta Car that they used to be.