Disinterested substandard argumentative

Very poor service. I was burgled very recently and informed the letting agency immediately. I was told that from Steer Side security of the apartments are the responsibility of tenant. Further I am not aware of any steps taken to improve security. On top of this the vehicular gate has been broken for a number of days. Despite repeated emails and 10 or more phone calls Steer does not appear to manage their security company or verify that works have been done. And during the time that the vehicular gate has not been operational Once again it appears that there was another attempt to break into my apartment. This after informing Steer and Co about the issue multiple times.

The managing agent even argued with me about the gate being fixed while I was standing directly in front of it. When I asked for the contact details of the company that repairs the gate the agent was unwilling to give me the number and I was told that the security company had been trying to contact me. Only after an entire days calling and mailing did a receive a phone call where the security company once again told me the gate has been fixed.

What a terrible service. Clearly indicates complete disregard for of tenant concerns and safety.