GE
Gerno E

1 reviews | Active since May 2014

30 Oct 2021, 23:54

********* Employees And Poor Customer Service!

3 Weeks later and not one response from anyone at Steenberg after they owe me money!!!

I booked and played at Steenberg over 3 weeks ago!

When I booked online, I paid the non-affiliated visitors fee of R1650, unaware that I should've paid the affiliated visitors fee R995. When I got to the course this was not mentioned to me, it was simple kept quiet. After the game I was made aware on our golfgroup that I paid the wrong amount since I am affiliated and I sent the same person who assisted me before an email about the issue to rightfully get a refund for the difference of affiliated vs non-affiliated visitors fee.

After being ignored twice, I sent the club secretary, Erin, an email as well and in the last 3 weeks I have been bluntly ignored by the club.

You are only good enough when you pay and play, but after that you should not dare to get any assistance from them!

It's not about the money for me, it's about the ********* behavior of the employees! You have serious problem with the way you treat customers!

Your actions are unacceptable!

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