Steel and Pipes Rustenburg lost another client today.

I wanted to order steel from a sales person (I'm going to keep his name private in order to protect him) who was very happy to help me and he provided excellent customer service. He made a quote and I was happy with the order. The first problem came in when I had to EFT. I was prepared to send proof of payment and all the necessary information that goes with it so that the steel can be delivered tomorrow. The sales person tried everything possible to satisfy my needs. The financial manager objected against the transaction, saying the proof should show in the bank first. I understand that. I would have done it that way. My problem is that even when I, as a client, want to help them, the problem becomes my responsibility and I have to wait for delivery because their procedures and systems have the upper hand. Clients are thereby affected because their processes and systems are so rigorous. I pity the people who work there. The second issue was when I asked for delivery. The order may not go into the delivery queue because my payment does not show in the bank. This means that when my payment shows tomorrow I will still wait a day for delivery because there are other deliveries, even though I have already paid. That does not secure my delivery. We waited over a week for deliveries in the past and when delivery is made, the drivers are arrogant and have no people s****s. My men need to offload because Steel and Pipes does not have any drivers assistants. Why do we pay delivery fees then? Diesel only? I could hear the sales person tried everything possible but even they are kept under the same circumstances. Steel and Pipes for Africa North West Rustenburg lost another client today. Their attitude towards clients' needs will mean the downfall of their company. Hopefully there is change soon.