Appalling service

<p>These guys are in it for the money, customer service is last on their priority. Firstly, they stuffed up our booking, they were supposed to come the Friday but came that Wednesday of the same week instead, the house wasn’t ready so they couldn’t do anything so they had to leave. After I phoned them back they correctly moved the booking to the Friday afternoon. Friday afternoon came and nobody pitched. They didn’t communicate with me at all, by 18:30 my patience was running out and I phoned them and asked where the technician is, which coincidently was stuck in traffic all day long. I had a look online and couldn’t find any major traffic issues across Perth, so that must have been an excuse. They then moved the booking to the Monday morning of the following week. Monday came and nobody pitched. Monday 18:30 I phoned again as again I didn’t receive any form of communication from them at all, they said that the technician fell ill, another excuse. I then rescheduled for the third time to the Wednesday. The very healthy looking technician came, spend a full 14 minutes to clean 2 medium sized bedrooms and our lounge. Needless to say, he did a very poor job, I could clearly see spots on the carpet that he completely missed, and the spots he did fly over wasn’t clean in the least bit.</p> <p>In this time of a week our house was in turmoil, I work from home so had to sit and work in the kitchen as one of the bedrooms that had to be cleaned was my office. I also booked and paid for a steam clean and only got a carpet wash.</p> <p>This is an extract from their website; “With the best competitive and affordable carpet cleaning price, we guarantee our carpet cleaning service will meet and surpass customer’s expectations.” This is clearly not my experience, beware fellow customers!</p>