Inefficient and poor poor service!

I have bought a few properties in my life and never have I struggled so much with a law firm. They don't communicate, the don't bother answering phones for queries. I am in Johannesburg and the paralegal assigned to my case is in Cape Town and sends inaccurate updates that don't correlate with what the other (transferring) attorneys have on file. They don't bother acknowledging receipt of or answering emails. At this point, I have lost all hope of my property being registered anytime soon and its been a few months already. I have reached the end of my tether with these people.