CM
Chloe M

1 reviews | Active since Dec 2020

10 Dec 2020, 08:55

Don't use STBB Claremont

Disappointing service. Any good work was nullified by this experience. They used the money that I had paid for rates clearance to pay someone else's account.

0
Replies (2)
Stbb
Stbb's reply10 Dec 2020, 09:18
Official
Hello Chloe, 
Thank you for taking the time to rate our service; as we take our Customer Services very seriously, your experience is of great concern. 
Kindly email me on claudinew @ s t b b .co.za with with whom you are dealing with and we will revert soonest. 
Thank you for the opportunity. 
STBB

Best regards,

Stbb
Stbb's reply10 Dec 2020, 12:04
Official
Good day, 
We have looked at this matter in depth & confirm that funds were paid into CoCT account with correct ref number and provided to you. CoCT reversed this amount f and was paid into the correct rates account. This being an error on CoCT’s side we continue to try our best to assist you. 
STBB

Best regards,