Appalling Service STBB #Standard Bank

Stbb Attorney's were allocated to assist me with the transfer of my new property. Their service as more than appalling. They didn't bother to have the keys for the property on time when I needed it and expected me to wait until 20h00 in the evening for the keys of my new property which should have been ready for me at 12h00 that day. The property has no electricity and they expect me to move into a property without electricity with a 4 year old child for two weeks until the electricity can be sorted out. All they say is that it isnt their problem. They dont care about the how they treat people and even if we have what we need to carry on our basic needs. The electricity certificates that we got can not be trusted, the owner gave a copy of the the house keys to one of he's friends, who claims that he cannot find it and they says that their is nothing they can do. We are expected to live in a place with an complete stranger having a copy of our keys. Buying a house is already expensive, now I'm expected to change all the locks and keys for the house because Stbb doesnt care about our safety. The owner refused to allow us to enter the property before the transfer, yesterday when we finally got into the property, we found that the previous owner has pulled out permit fixtures of the property and again, Stbb say that its not their problem. It seems that Stbb is only interested in receiving their money. The is no initiative on their part to try and assist, we have to ask for letters and even then they cant make sure that the correct information like the spelling of my name is correct on the document. A reflection of their lack of attention to detail, which is evident with the entire process, to add I had to call the ask for the keys for the house and only then did they make any attempt to get the keys from the previous owner. Please correct me if I'm wrong but the previous owner was then liable for occupational rent until the keys were handed to me, however Stbb doesnt see it that way, they believe that its good business practice to keep someone waiting until 20h00 in the evening for the keys to their new property , when you wont to able to see if anything is infact wrong and when we finally get to see the property and notify them, they quick to say its not they problem.

the entire process has been less than amazing with them, they dont care about what happens to the new property owner.

Standard Bank shouldn't be dealing with a company like this, its a bad reflection on your brand.