3 Months for a refund?? No!!!

I have had such a horrible experience when I bought more than R20 000 goods at the Kollonade Stax Sounds Great Branch and I had to return my sons headphones, as they did not have clear sound and the hearing was also very soft. They were very helpful when we had to return the earphones, but they couldn't refund me as they had to first send it to the supplier to see if the supplier could fix them. The suppliers advised that the earphones could not be repaired and that a refund should be done.

The earphones was a birthday gift for my son on 24 December and we are still waiting for the refund as Sounds Great store manager advised that they have to wait for cash to come into the store. It has now been 3 months plus and still they haven't got enough money to refund me R1200 to replace my son’s birthday gift for him, and I think this is totally unacceptable. The manager of the Kollonade store should have escalated this to head office a long time ago for them to EFT me! How can I wait 3 months for a refund???

Thus, I would not recommend spending your hard-earned money at this franchise, because should something be wrong with the items you bought, you will wait forever to get your money out of them, and they are not cheap!

I expect the management or head office to deal with my simple refund immediately! It can be sorted out before the end of business today.

Kind Regards, Ms Botha