WORST RENTAL PROPERTY AGENCY EVER!

I do not know if you guys are trying to make Money out of me or what? WHY AM I BEING CHARGED FOR THE MONTH OF OCTOBER, FOR A PROPERT I DID NOT STAY IN???????????????? R5K PLUS FOR A PROPERTY I DID NOT MOVE INTO? FIRST OF ALL YOU CHARGED ME FOR SEPTEMBER AND I NEVER MOVED IN! I NEED ANSWERS TODAY!