Statusmark is unwilling to give detailed description (breakdown of the 3 different electricity fee components) and just pass the buck to Reacomp who does the actual metering to explain to us or we should register on their website.

STATUSMARK is not administrating some of their complexes as the per the Body Corporate or owners requests. They are quick to issue a 'Debt Collection fee' if you pay late even though they have not done anything (not phoned, nor SMS, nor emailed) but take more than 6 weeks now to get back to us as to why the Electrical Annual Municipal increase was charged a month earlier, and the other request of a breakdown in Electrical fees (as it seemed to have doubled as per Statements/Invoice). They say that their system is unable to accommodate more lines of entry, so sorry. They cannot give a complete breakdown of Elect. units used/charged ; then the Common Electricity and other fees. In final our account manager is off i'll {her out of office}. The other person standing in are also unavailable due to something. The Manager Anel did come back and said she would follow up last week... But still nothing !!