No service?

I have recently purchased a subscription for practice exams on the Questionbank website. This website I believe is affiliated with Status aviation. The exams worked well until it suddenly stopped regardless of the device or Browser I use. I have tried contacting support profusely for the last several days without success. E-mails and "Contact Us" requests go unanswered and the contact number is disconnected. I have had no choice as to approach my Bank to forcefully reverse all charges on my account for no services rendered. I want my money back please. What is going on here?