State Bank of India (SBI), South Africa, is not sending account statements but charges to maintain account

I have bank account number ********** ********** with the State Bank of India (SBI), Johannesburg. I used to get bank statement via email , however, it stopped more than a year ago.

In order to start getting bank statements, I had contacted bank few of times using phone number (011) ********** . Each and every time the person helping on phone realises that the issue is with information in the bank system and corrects it. Further, the person informs that the next statement would be received by the end of the month. However, the statement is not received as informed.

Moreover, emails to ********** were for the same. However, I received no response at all. As, if nobody is attending emails sent to **********

It is astounding that bank does not give information to customers about the amount in the account they opened. And on top of it, bank charges every month to maintain the account.