StarTrack Totally Unreliable

On 12 Feb 2020 at 11:00 AM I received an email StarTrack regarding Pickup Booking ***. StarTrack advised that pickup after 9:00 AM on 13 Feb 2020. On 13 Feb 2020, the package had NOT been picked up from my premises from 9:00 AM to 7:00 PM, although my address was known to them. On 14 Feb 2020, I received an email from StarTrack that their agent had advised that on 13 Feb 2020 I had not been at home after 9:00 AM. From this email must be concluded that the StarTrack driver or their agent’s driver is lying though his teeth. The driver claimed to be at my premises at 11:45 AM. On 13 Feb 2020, I stayed at home all day long. On 18 Feb 2020, I received an email from StarTrack at 8:04 AM *** that the package would be picked up on 17 Feb 2020, which was the day before 18 Feb 2020. On 17 Feb 2020, StarTrack’s agent claims to be at my premises at 9:47 AM. At 9:47 AM I was at home. So much for StarTrack! If I could, I would give StarTrack and their agents zero points.