Time Wasting & Lack of Communication

We sent a Whatsapp to Start My Car on the 23rd of December enquiring about their roof racks, sent them a photo of our car & asked if it would fit, which they advised it would.

We went ahead and placed our order which arrived on the 28th of December, after struggling for quite a bit, we concluded that they are not going to fit. We then sent them a message again asking how we can go about returning the item. On the 29th, we sent a message again and they responded by saying that they will get the courier to collect & then process the refund.

On the 30th, we sent a message again & they advised that the courier will collect on that day or the 31st, afternoon of the 31st I let them know that there was still no collection. Sent them another message on the 2nd of January where they rep**** on the 4th of Jan saying that they will follow up with the courier again.

Today is the 5th and there is still no collection/refund.

The most annoying part is that we have to follow up with them the whole time. Who knows how long the refund will take?