KM

Satisfactory service. I Appreciate that my car replacement part was deliverd and well packaged, but not in good time. I was not pleased due to an extra day delay without notice of the company been closed. My payment was made 22nd and confirmed by 23 September2020 . I hoped to get the part urgently but when my dispatched courier service could not get hold of anyone at Start My Car on 24 September.I .became concerned due to the urgency of the car spare. I then tried calling them on the morning of 25 Sept but was surprised to have just received a voicemail of company times of office hours but no mesage of them being closed. I only learnt a day later 26 th that 25 September2020 was a Jewish religious holiday day, celebrated by the company "Start My Car" as well. ,.this caused an extra delay. This made it impossible for my courier service company to make the urgent collection, since they could not get hold of anyone at the company on 25 Sept as well. On this day after calling them numerous times, all was in vain since no reply and was still not aware that they were closed. . Therefore my courier service had to return to the company on the 26th Sept 2020 to collect my order.. Due to a further delay I had to borrow a car for the convenience to do my work. As a first time customer and first time experience I was not too impressed with this type of customer service.due to the lack in communication. . The well respected lady at Start My Car did apologise for the inconvenience, when I anxiously phoned her to ensure my order was ready for collection on the 26 Sept. 2020.. I eventually received my the order. I just hope that in the future there would be better comunication from the day of payment to ensure a speedy delivery of my order. This would defintly increase my rating of the company.