DJD
De Jager Dorinda.deJager
1 reviews | Active since Dec 2022
27 Aug 2025, 19:27
I had a bad experience with the group Start Hiking Today
I had a bad experience with the group Start Hiking Today. I booked the Otter Trail on their website in January 2025 and paid in full for 4 people for 15 October 2025 (they confirmed everything via email). Two days ago, I received a WhatsApp message from them informing me that they had made a "small" mistake and that my hike has been cancelled. I can either hike in May 2026 or get my money back. Please be aware and very cautious of the people from Start Hiking Today.
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Start Hiking Today's replyOfficial
16 Sept 2025, 16:22Dear Dorinda and Ignatius De Jager
You are 100% correct our office made an error with your booking. We never denied making a mistake — we immediately acknowledged it and reached out to make it right. We even offered to cover the costs for a new date, but sadly this was not accepted. Instead, we were met with threats of negative reviews.
When it was not accepted, we immediately fully refunded you.
You are 100% correct our office made an error with your booking. We never denied making a mistake — we immediately acknowledged it and reached out to make it right. We even offered to cover the costs for a new date, but sadly this was not accepted. Instead, we were met with threats of negative reviews.
When it was not accepted, we immediately fully refunded you.
We are human, and humans do make mistakes. For this, we sincerely apologize for the error and the inconvenience caused. We know that the Otter Trail is on everyone's bucket list. We sincerely apologise.
If ever you’d like to book with us again, we’d be happy to assist and make it right. Sincerely, Sandra Goodchild, Owner
If ever you’d like to book with us again, we’d be happy to assist and make it right. Sincerely, Sandra Goodchild, Owner
Start Hiking Today's reply16 Sept 2025, 16:22
Official
Dear Dorinda and Ignatius De Jager
You are 100% correct our office made an error with your booking. We never denied making a mistake — we immediately acknowledged it and reached out to make it right. We even offered to cover the costs for a new date, but sadly this was not accepted. Instead, we were met with threats of negative reviews.
When it was not accepted, we immediately fully refunded you.
You are 100% correct our office made an error with your booking. We never denied making a mistake — we immediately acknowledged it and reached out to make it right. We even offered to cover the costs for a new date, but sadly this was not accepted. Instead, we were met with threats of negative reviews.
When it was not accepted, we immediately fully refunded you.
We are human, and humans do make mistakes. For this, we sincerely apologize for the error and the inconvenience caused. We know that the Otter Trail is on everyone's bucket list. We sincerely apologise.
If ever you’d like to book with us again, we’d be happy to assist and make it right. Sincerely, Sandra Goodchild, Owner
If ever you’d like to book with us again, we’d be happy to assist and make it right. Sincerely, Sandra Goodchild, Owner