Shocking service and owner has a temper

<p>i have been trying for over a week to get a response from StarPrint. They sent me a broken toner cartridge and now refuse to respond to correspondence and refuse to refund me. A search on their website led me to the incorrect cartridge which still arrived broken. I have never experienced such shocking customer service. The cartridge arrived with bits of plastic broken off and toner spilling everywhere. The owner then has the audacity to shout at me over the phone and tell me that I broke it so they don't need to respond. I took photos through their packaging to show it was broken on arrival </p>