INFERIOR QUALITY SUPP**** AND BAD ATTITUDE

I purchased samsung printer toner twin pack on 24/06/2015 after receiving the toners, i realised that these were compatible toners and not original but i still gave it a try. after using the toner i realised that the quality of the prints were not good. I am an insurance broker and cannot present quotes to my clients of an inferior quality. 2 weeks after purchase date I submitted a complaint via their website [URL Removed] using a contact form. no reply from starprint for a week, so i stopped using my printer and started using an old printer. According to the print manager, i used 40% of the toner and i still have one sealed and unused. After 2 months of no joy I decide to send them an email to an address that I found on the invoice, asking them for a refund or an original toner, the owner calls me and argues as to why I did not call him, he also refuses to refund or exchange. Is the contact form on their website not a valid method of communication??? The owners bad attitude is a true disgrace to society, he clearly does not know how to deal with clients in an appropriate manner. I will definitely not recommend using this company as their customer service is pathetic!!!