NB
Nosimphiwe B

1 reviews | Active since Dec 2022

30 Dec 2022, 12:55

SELL CARS WITH PROBLEMS

I purchased Kia Rio year model 2014 at Stargate Auto. I collected the vehicle on Friday 02/12/2022 afternoon. the sales consultant Solly at Stargate Auto confirmed that the vehicle was in excellent condition and was serviced but the vehicle had many problems within 24hours after collection. On the 03/12/2022 The car got stuck while driving it and did not start anymore we had to call the insurance to tower the car to storage.

Please see below problems of Vehicle

Leakage and overheating of engine Spar Key not working Sign of change engine oil on speedometer funny noise coming from the engine

I advised the dealership that I would like to cancel the contract with them however they advised that they need to assess the car first with the 3rd Party Workshop. Which I delivered the car back to them on the 09Dec2022; I only received feedback from the company on the 28Dec2022. They asked that I should not cancel the transaction & would like to be given a chance to fix the car, according to them the car having problems was not due to negligence from their side however they advised this in their own words that they are currently stripping the head of of the car. I still advised that I would like to continue to cancel and I haven't received any feedback. Please assist.

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Replies (1)
Stargate Auto
Stargate Auto's reply14 Feb 2023, 11:33
Official
Good day Nosi, once again I would like to apologize for your inconvenience as I have done many times before. The initial fault could not have been predicted, the  thermostat malfunctioned and the extensive damage was caused by the vehicle being driven while hot, even though this happened we still exchanged the whole engine for you on our expenses. Nobody can predict if a car will ever brake but we once again proofed that we do not run from our responsibility we face it and we fixed it by replacing the engine. We truly hope with everything in us that n used car will never brake, but unfortunately every now and then they do, but then we act on it we do not just leave it.