*****ulent Pricing Practice

*****ulent Unfair Pricing Practice, Charging Above Displayed Prices.

I purchased 2 mugs that were priced R133 each = R266 on 28th August 2025. I realised when I got home that price charged was R380, which is R190 respectively. I immediately wrote to Starbucks and politely raised my concerns, sent the a picture of the slip and price displayed on the mugs.

They apologised BUT they were very quick to offer me a voucher; which I declined. I firmly stated that I will bring back the mugs for full refund.

The mugs were returned on the 08th September still wrapped as the day they were obtained and I expected immediate refund into the credit card where payment was made. But I was informed that they will revert.

To date, the refund is being held hostage. I have asked them to pay it back to the credit card where payment was made, which they’re refusing, I asked the to have cash ready for my collection at their store, they cannot do that either. They asked for my banking details. Totally absurd and quite frankly gaslighting noting that they have a preference on how and what kind of banking details they need after I sent them a copy of my bank statement.

A total manipulative way to pretend that I’m the one who did something wrong when they are practicing ***** in their pricing, overcharging above displayed prices, deception and exploitation of the consumers .

Withholding a rightful refund is a malpractice which will further be reported at the National Consumer Commission.