Starbucks Rosebank.

This is my third time visiting Rosebank Starbucks, and I have noticed a pattern of unprofessional service, a lack of attentiveness towards customers, and some concerns regarding cleanliness.

Yesterday, after I had placed and paid for my order at the counter, the cashier did not acknowledge the interaction in any way. There was no simple “thank you,” “have a good day,” or any other warm and courteous closing to the transaction. Instead, she immediately said, “Next,” in a very abrupt and dismissive manner, which made the interaction feel as though I was simply being moved along to make way for the next customer.

To be clear, I am not saying that a cashier necessarily owes every customer a personal “thank you,” nor do I expect special treatment. However, there is a difference between simply processing a transaction and providing a professional and welcoming customer experience. A simple acknowledgement or courteous closing would have made the interaction feel much more respectful and pleasant.

The first time I visited, I gave a tip and received a warm response from the cashier. Yesterday, I did not give a tip and received a noticeably colder response. This made me wonder whether the level of friendliness and attentiveness from some of the staff is influenced by whether a customer gives a tip. I hope that is not the case, because customers should receive the same basic standard of professionalism and courtesy regardless of whether they tip or not.

A few days before this incident, I placed an order and it was forgotten, and I had to follow up about it.

I have also noticed that the coffee tables are sometimes left unclean after customers have left. There are occasions when you arrive at a table expecting to sit down and work, only to find crumbs left behind. This gives the impression that the tables are not being checked and cleaned regularly enough.

Lastly, the toilet opposite the disabled toilet is consistently not clean, which is another issue that needs attention.

I am raising these concerns because I still intend to visit Rosebank Starbucks regularly. Despite the issues mentioned above, I actually enjoy the space because it is comfortable and convenient for working while having a coffee. I therefore believe these are issues that can be addressed relatively easily.

The staff simply need to maintain a consistent standard of professionalism, attentiveness, cleanliness and courtesy towards all customers, rather than being particularly friendly or attentive only when a customer gives them a tip.

I will be visiting Rosebank Starbucks again soon, and I genuinely hope to see some progress and improvement in these areas. I would like to continue enjoying the space without having to experience the same issues repeatedly.