Promises broken left and right; no communication

Starbucks South Africa

I was promised a refund on wrongful payments being processed on my rewards wallet. They promised a full refund by 20 October 2017. All my emails to Starbucks rewards were answered promptly, but from 18 October 2017 they stopped replying after I sent numerous emails. Guys, be careful of using their online wallet to pay, they take your money and never load it onto your wallet, and promised refunds do not take place. I had to contact them via facebook for a response.