Lowered standards and service

You know I am actually disappointed today, we ordered Starbucks from the Zambezi Junction in Pretoria, just as we placed the order I said yo my husband at least it won't be dull coffee with solid ice blocks in like we had last weekend from Viva Cafe, what do we get.... Dull iced Mocha with solid ice cubes, not the standard slush effect it should have, nope plain coffee in a cup with ice cubes, which honestly I could do at home. Why is it that South Africa always takes an American brand and ruins it?? Well I suppose that was now my last Starbucks, Krispy Creme and Woolworths coffee tastes better than the nonsense I paid for today.