*******

I have been supporting starbucks with hundreds of purchases, especially so would be the Riverside branch. I recently ordered a large order through the uber eats app (whom are just as guilty in pocketing my money!) The particular order was for around R500. One of the items I ordered - the Chicken Avo Chiabata, I was called about by the abrupt staff at this branch and told that the item was not available. I found myself repeatedly having to explain while in the middle of a working commitment why I didn't want anything else as the embiciles on the phone at this branch can't seem to comprehend "cancel that item - I don't want anything else". This went on in a back and forth whereby my time was being wasted over an item they advertised on the uber app but suddenly can't provide. That is nobody but their fault. I had to further explain to the embicile on the phone who was clearly provoking frustration over this issue with their lack of understanding "I don't want anything else" that I should relieve the rest of the order and be refunded for the item they don't have. Eventually it sunk in and the shoe dropped that they should still deliver the rest of the order. I eventually get hung up on just as abruptly and to no surprise, uber's app coveniently couldn't provide me with the option to report the missing item to request my refund. I proceeded to report the incident on ubers webpage, and further given an error message that the incident was already reported! I went on with my day and by the time I had time to think about my refund again, it was a week later with still no refund. I then attempted prompting uber to which I received a auto emails saying the reported incident was not reported within 2 days and therefore they conveniently are sorry to not be able to assist. Between uber eats and Starbucks Riverside, they have pocketed my money for the some filthy ***** has pocketed my money for an item I didn't receive for their false advertising and stupidity. I demand my money either immediate effect!!! It cannot just be blown over just because some dumb *********** individual can't do their jobs properly and your systems don't work!!! That is no excuse to ***** from a customer.