Lots of promises, but no action

Every month I have to call StarSat to try and sort out a problem. The lastest issue in the long line of problems I have experienced with them is that on 25 July I called their contact centre and spoke to Anthony, who promised me that he would ensure I was placed onto the correct subscription package (StarSat Super), and I am still waiting more than a month later. I am so very tired of having to micro manage these people.