HD swop for old Decoder Trouble

<p>Hi</p> <p> </p> <p>We swoped a old top tv deoder for a new hd decoder last Friday..... It does not seem to work and no one will even help us to get it sorted out????? Weve wasted R55 on airtime for telephone calls to you, and STILL no one can help.</p> <p> </p> <p>Is this thing really working or did we just wasted R99 + R55 for this nonsence???????</p>