FV
Fatima V

1 reviews | Active since Apr 2020

03 Mar 2021, 18:59

Just be nice

About 5 years ago after visiting this deli/ butcher shop almost 2 to 3 times weekly, I stopped going. Why?? Because on of the owners who kept asking me for years if I wanted a trolley didn't even turn around to look at me when I asked for his help one day

So I left And my leaving didn't make a difference and their business soared but I still never went back on principle

Then a few weeks I heard it was sold

So i thought ok I'll give it a try again

Sadly though the originals were still around... my dad must have got his info confused or something

I went in looking for a fillet for my son's birthday dinner I was told at the counter there was none and I should look in the fridge Went to the fridge were 2 staff members were packing the shelf and asked if they could help

I was told there was no fillet and if I wanted some I should wait I asked how long They said 15 minutes

So I thought that's ok I'll just browse and the one guy disappeared so I thought maybe he was going to try and see if he could do something for me

After 15 minutes and nothing I went back and asked the remaining staff how much longer please add i had to go back to work

He was rude and abrasive and said if you want it you must just wait cause I'm busy So I said ok them maybe next door has some (the old site of the same store) and he said again quite rudely 'I'm telling you there's no fillet there too so just wait' and cake on packing

I left a trolley full of stuff and walked out

My reason for this review is that I'm so sad about how bad Muslim stores treat their staff and in turn how we the customers are treated in general

And yet we accept it because of supply and demand

And frankly I think it's high time stores like this show some respect to their staff and clients

I am a firm believer in the management is where the buck stops

FYI I walked into the old store and within 5 minutes I had a fillet and the staff there always seem more friendly

Anyhow I hope the new owners being some good business sense and this business is known both its product and service

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