Worst Clicks online Experience

It has been more then 20 day's since I made an online payment for my DSTV account.

I chose the Ozow EFT Pro option, which according to the app is "instant electronic funds transfer" and according to the rudless clicks consultant I reversed the payment (stupid)! Instant payments can't be reversed.

And even after sending proof that the payment went through, here I am still waiting.

I am highly disappointed in the online service I am receiving from the contact centre.

Shahiema Basardien | Clicks Group Customer Service Consultant - Keeps on forwarding my emails and escalating it, even mentioned "Your query has been escalated to the Online Team Manager for urgent assistance" on the 12 April 2021. But it seems like management is also not customer centric. This is unacceptable, as I've sent several emails, and using my own airtime I had to call several times, just to get f*kk*l done! I ended up paying extra for my DStv to go on, but here I am still waiting on my refund.

I so wish I had the lawyers to sue Clicks as according to other customers they had the same experience with Clicks online.

I Really hope this query will get someone's attention.

Reference, #‪***1‬