The worst

My car has been in an accident and my insurance referred me to Star Centre here in George. That was March. The bumper needed a part that was ordered from overseas. I received no updates from the company. Only when I emailed them and phoned them. The lady who answered always say she will phone me back. She doesn't. I have to phone back. I received an sms 3 days ago saying my vehicle is in the assembly division. I phoned today asking for an update. The same lady told me that the guy who worked on my vehicle resigned 2 weeks ago and she can't ask anyone what is happening to my vehicle because they are not there she is alone. Needless to say, this is the worst service I have received from a company thus far. They are really not helpful. They make you phone them for updates and makes you feel like a nuisance when you ask what is going on.